Why do people call customer service reps and curse them out and treat them like when ?

Question

the reps know exactly where they live and could do them harm if they actually were a psycho and someone really made them mad

Answer 1

Hopefully, the customer service rep is a professional who knows that it isn't anything personal. The customer is unhappy, feels betrayed and wants to vent their frustration. Some do that in inappropriate ways.

Answer 2

oh i know what you mean.. i use to be a rep for this collection agency and oh man did i always get an ear-full haha.. im glad im not doing that anymore..

they don't get that we're just trying to do our jobs and help them out, you know?

Answer 3

Most csrs live in India or somewhere far away.  I think I get mad at them so often because, after spending 20 minutes on hold, they aren't able to solve my problems all the time.  I try to be nice to them, but it doesn't always work.  I think they have to go through a lot of training on how to handle irate customers.

Answer 4

Maybe because their paranoid! lol

Answer 5

LOL who knows...