...treat me with disrespect (not just a lack of respect) simply because I work behind the desk at a hotel? They do this both in person and on the phone.
Frequently I will answer the phone, patiently answer a guest's question, then hear a *click* without so much as a "thank you." When did this become proper manners toward anyone, service-industry worker or no?
I also have guests who come in and think that they can demand things that any reasonable person would not expect to find free in a hotel. For example, I have many people demand for me to turn on the juice machines in the lobby (which are clearly marked for breakfast only; I work second shift, 3pm-11pm) and state that they are paying for a room and want their juice. Apparently paying for a room gives a guest the right to treat the desk clerk like trash.
I understand that some people who check into hotels may have had a bad flight or something of that sort, but the hotel I work at is not in a major city. Our town does not have an airport, it barely even has a taxi service. We rarely get any "businessman" types, our guests are mostly construction workers and people passing through on trips up and down the state.
Is their behavior actually rude, or am I being oversensitive? (I realize working in the service industry requires thicker skin than usual, but I don't think I am entitled to any less respect than would be given to anyone else.)
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