Why do so many people stay with eircom in ireland and bt in england when there are cheaper telcos available?

Question

Why do so many people stay with eircom in ireland and bt in england when there are cheaper telcos available?

Answer 1

I changed companies really fast when I found out how much Eircom was ripping me off.  Not only are they usless but their "Customer Service Representatives" are incompetant fools.  Expect to be shouted at, hung up on, put on hold for hours, transfered to the back **** of no-where, to explain your situation to 6 different people only to be told that "they can't deal with your account right now..." EIRCOM IS SHITEEEE!!

Answer 2

Probably the same reason that people stay with Qwest in the U.S. and they are higher.  Old habits die hard, I guess.

M

Answer 3

Maybe they're not as cheap as you.

Answer 4

Inertia and because the customer support and repair organisations are useless for a lot of the smaller telcos when things go wrong. They don't tell you that when you sign up.