Aside from going cap in hand to them to have our bins emptied, here is another example of them being out of touch with providing a service.
My mother who is 78 rang Hull City Council about her Council House garden which is getting out of control (Dad died last year). At he fourth time of trying, she got through to someone who told her that because she has a son (I live 200 miles away), she would have to make her own arrangements to have it tidied.
Is this service, I would hang my head in shame if I was in charge!
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