Why does PS3 customer service suck?

Question

My system quit reading all discs ( Blu-Ray, Games, DVDs). Everything else works fine and these pricks want $150 for me to send it to them to look at. Is there anything else I can possibly do to fix this? The warranty ran our last month... Go Microsoft!

Answer 1

Dude, try talking to Microsoft's Customer Service. It is so horrible. I mean absolutely terrible. If your warranty runs out on your 360, they charge you basically 380$ to fix it.

Answer 2

you look like a person who got hit with a bad firmware update. 2.42 is im right.

they suck because who calls them? and they dont really care who takes your calls. has long has they are taken

Answer 3

You can possibly try to find a local game shop NOT game stop and ask if they repair console. I know some places offer to look at your console for free and then if they can't fix it they contact sony for you and I'm sure they get a cheaper deal than the suggested for you. Got my psp fixed for 50 bucks! Well it been after a year and microsoft 2 year warranty cover the red circle of death...yea!!!!

Answer 4

Microsoft will only fix a console that suffers from the red ring of death (RROD).  The ps3 has never suffered from anything as serious as mass system failure so there is was not a need do not give free service as much*.  If anything other than RROD happens to a xbox 360 (ex. disc failure, video card failure, etc) and it isn't under warranty then it will cost $100 (in USA) for repair.

*exception was with the 2.40 firmware update where a number of units appeared to had brick after the update was installed.  Sony fixed all units effected for free.