Why does it say the URL cannot be found for my 360 page? How can I fix it?

Question

Why does it say the URL cannot be found for my 360 page? How can I fix it?

Answer 1

You may not be able to fix it, but I will list the possibilities in terms of what might have happened. It might be a 360 glitch OR it could be because of the following:

FIRST, consider all the possibilities listed below.

- Check your firewalls & other security settings to make sure they aren't blocking the page.

- If you've had any change in your ISP service (like Verizon, Comcast, Yahoo! AT&T DSL) that provided the Yahoo account that your 360 space was connected to, then the change can cause you to lose access. When creating 360 accounts, it's best to do it on a Yahoo ID that you create through the Yahoo website, otherwise service changes will affect your account.

- If you possibly violated the Yahoo Terms of Service (http://info.yahoo.com/legal/us/yahoo/uto... ) or 360 guidelines (http://help.yahoo.com/l/us/yahoo/360/gui... ), then you might have lost access.

You should be able to do the following, when you've activated your 360:

- LOG OUT of all Yahoo services

- Go to http://360.yahoo.com

- Click the teeny tiny "Sign-in" link on the upper left of the page. After signing in, the page refreshes and you should click on the teeny tiny "Yahoo 360 Home" link on the upper right of the page to get into the 360 space.

NOTE: Make sure that you are using the Yahoo ID that was used to create your 360 space. The usual methods of accessing 360 are no longer working - i.e. via the Yahoo Toolbar and Y!Messenger (with the exception of parts of the Y!360 plug in on version 8.1).

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Now, if you've determined that the above possibilities don''t apply to you or don't work, then you only have five choices:

1) Try setting up or logging into your 360 space on another computer on a different network - library, your friend's computer...whatever.

2) Contact CUSTOMER CARE by clicking the Customer Care button at the bottom of this web page: http://help.yahoo.com/l/us/yahoo/edit/re...  and ask them why the 360 part of your Yahoo account is inaccessible, then wait for their response. Although, this is customer service, so you may need to contact them a few times to get a response.  When dealing with customer service, sometimes it's necessary to be persistent. But at least wait a week or two for after contacting them the first time.

3) Start a new 360 space by creating a new Yahoo account. Log out of all Yahoo services. Go to any Yahoo sign-in page and clicking "Sign Up" on the lower right side (http://mail.yahoo.com , is preferred). Then, once you've created a new account, go to http://360.yahoo.com and start creating your new 360 space from there. Click the BIG YELLOW "Get Started" BUTTON on the far right section of that page!

4) Wait to see if Y!360 transitioning to another social networking platform in the second half 2008 will help your situation. Read more about that here: http://blog.360.yahoo.com/product_360 .

5) Give up on Yahoo! 360 and use another social networking service.

Good luck!