Why does my Sky + box keep losing signal?

Question

Ok, here's the problem.

My Sky + box is connected via scart to my philips tv. Every so often, if the box and tv are left on for a bit - around 45 minutes or so without changing channels the picture suddenly goes and I get a box saying 'No satellite signal', both tuners are affected.

But that's not all - if I turn the TV off (using the button on the front) whilst the Sky + box is on, then sometime later come back and turn the TV back on again I get the same message - I've worked out that the Sky box will continue to work once I turn the TV off until I turn the TV on (by setting it to record whilst the TV is off) and goes funny when I turn the TV on.

It doesn't always do these things - sometimes it woks just fine when I turn the TV on, and it doesn't lose the signal when I'm watching it - but it's blooming annoying when it does happen right in the middle of something!

I'm going to ring Sky and get an engineer, but I wondered if anyone else had a clue?

Answer 1

my gran had a similar problem for about a year and dunno if it will be the same but she moved her living room around last weekend and decided to take out the connector for the aerial as she didnt need it so long and now the aerial is connected straight to the box she has had no problems all week!! dunno if it will help but you could give it a try good luck anyway. x

Answer 2

I have a sky + box and occasionally the box seems to freeze and I can't change channels or it seems like all the channels are gone.

In the past I used to call sky if I had a problem but they always just told me to switch off the box from the mains and wait a bit and then restart it, which is what I do now whenever I have a problem with the box. But I have found that once you switch the mains on you should leave the sky + box alone for a few mins and then switch it on from the button on the front of the box....

Answer 3

you obviously are having the same problem as us. I think it is them. We are loosing our internet conection as well:)

Answer 4

thats been happening to mine aswell :S