Why don't you contact your insurance agent for insurance related questions?

Question

Why don't you contact your insurance agent for insurance related questions?

Answer 1

Well, because a lot of people here are very clever, and buy their insurance on the internet, and HAVE no agent.  Then when the problem comes up . . . they have to ask for anonymous advice over the internet, and let their cat pick the right answer.

Answer 2

Agents have staff who are very qualified and can answer your questions - true....

I wish more of y'all would call me!

Answer 3

I don't have to .. I have this handy book right here!!

Answer 4

Good question.. I do and more people should. As agents, that's what we are here for, to service after the sale.

Answer 5

I'll explain why I believe some people don't contact the agents. Agents don't know all the state laws regarding claims, and they don't keep tabs on the recent state supreme court rulings on insurance-based lawsuits, etc. They are very valuable resources if you have a question about your premium or coverages, but if you have a claim-based question.....call an adjuster.

I had a prime example of this about 6 months ago. To make a LONG story short, if this lady had listened to her agent she would've missed out on $25k that was legitimately due her. And this wasn't some rookie agent...this was an agent of 15+ years. Because that particular agent doesn't read up on the current case laws, he coud've seriously short-changes this old(78 yr. old) woman.

Bottom line is.....agents sell the policies, and adjusters interpret the policies for claims purposes. They don't mix the two for a reason.