Why dose Carnival Cruises s***w over there passengers with Fraud like quotes?

Question

Carnival Gave me a price quote 2 months ago for a 8 day cruise but wanted my Airline ID, I sent it to them and they said it as ok. 2 months later I get a bill and my cruise has gone up over $350. I contacted them again and they said they could not read the Airline name on the ID so they changed the price. Then they said resend it and I did. Then after they received it they gave me another price that I agreed to. The very next day they called my home and said that it was not a passenger airline so they would not give the discount. I had informed them over and over that it was a freight airline. I have emailed Carnival several times and even sent it to the top people. And No one at Carnival cares. CARNIVAL SUCKS when it comes to customers service. Any Suggestions???

Answer 1

Interesting question - I have traveled on Carnival many times and have not had any problems with price quotes or charges.  Maybe you should try using a travel agent next time.  If you are a AAA member they can get all the cruise information ready for you.  You might try calling them back and asking for a supervisor's attention to your problem.

Answer 2

Carnival does not care about repeat customers only the money that they can make...CARNIVAL SUCKS!!!

Answer 3

You shouldn't write these things when you are mad as it is hard to follow what has actually happened. Typically the only reason a cruiseline, including Carnival, wants your airline information is for arrival to make sure you can make the ship. If they were running some kind of promotion tied to the airlines then changed the rules on you they might have violated consumer fraud laws. Carnival operates out of Florida and is subject to Florida and US laws. You can contact the consumer affairs division of the Florida Attorney Generals office and file a complaint. I would recommend that you contact Carnival first and let them know your intentions...they may suddenly have a change of heart.

Answer 4

you need a travel agent to handle that stuff for you.

Sweet Vacations is really good

Answer 5

Carnival Cruise lines is the bottom of the Cruise Industry... they appeal to the unwashed and not well traveled masses... their boats are c**p and their employees uneducated and crude.  Carnival has almost the worst reputation in the Cruise industry.

Answer 6

It sounds like your situation is unique, and may have confused the cust service rep. My suggestion would be that you talk to a supervisor. Carnival usually has great cust service. The prices on all cruises with all cruise lines can change up to 6 times per day, depending on occupancy. So the price changes dont surprise me. When you find the price you want- book it, It could change. Work directly through the cruise line for the best price, you can search for a lower price and the cruise line will match it. Dont let one bad experience stop you, just go higher up to a supervisor for a solution.

Hope this helps, you can also look for more info at this great yahoo group.

http://groups.yahoo.com/group/Cruiseaddi...

Answer 7

Carnival and some other cruise lines have very bad customer service.  They do so much business that they just don't care anymore.

I suggest you contact Carnival one more time and if they don't give you the correct answer contact the Better Business. When given a bad rate by the Better Business they will contact you on how to resolve the problem.

Answer 8

Perhaps you should change companies. Obviously, 'Carnival' do not care enough about the client to double check things. I wish I could reccomend another company to you, but I dont know any.. sorry! But I would say switch companies to one where they at least say that they care..

Answer 9

Carnival Customer service is a joke. No one ever answers and even when they do they are worthless. Did Carnival offer you a price/ discount and then change it for some reason. They offer the discounts to get you to book and then change the price to s***w you over. They should not be in business if they are just going to s***w you over. FIND ANOTHER CRUISE LINE. Carnival SUCKS REAL BAD