Why has Yahoo Bill Pay been broken 6 days?

Question

I finally reached a Yahoo "Customer Care" rep. who advised me that their Bill Pay provider has been having "Technical Difficulties". Yeah, right for 6 days now.... Don't count on it coming up anytime soon..... Their bill pay link at Freechecks.com isn't responding to inquiries either.

Answer 1

Wow!  Although this is bad news, it's also good news to hear that I'm not the only one having bill pay difficulties.  It's been 13 days now that I've been unable to use my bill pay (but I'll bet I'm still getting charged).  Talk about getting the runaround.  "Technical difficulties" is what they've left me with as an answer to my bill pay problems. I do know that when this "technical difficulty" is corrected (?) I will then be able to cancel my bill pay account.  I'm very disappointed with Yahoo and plan to tell everyone I know just how disappointed I am.

Answer 2

For the last two days, I had the same difficulty.  After entering my secure id, I got an error page.  

Today 12/17/2006, I tried going directly to bills.yahoo.com and it worked.  Apparently, the secure login itself had worked, but the next page was broken.  When I tried going to bills.yahoo.com, it considered me already logged in.  Although, that got me past the problem, the fact that I was logged on but did not know is a security probelm.

Answer 3

I have tried to access Yahoo! Bill Pay for 2 days now and I all get are broken links with messages like:  

INTERNET EXPLORER CANNOT DISPLAY THE WEBPAGE or THE CONNECTION HAS TIMED OUT/THE SERVER AT SECURE.YAHOO.COM IS TAKING TOO LONG TO RESPOND.

I am currently experiencing a short term financial challenge and I arranged with a creditor to adjust an upcoming payment.   I have not been able to adjust the payment because I can’t access Yahoo! Bill Pay.   The payment is going out.   Thank god, the creditor was very understanding and said not to worry, that they will send me a check.  

Although I am able to sign into My Yahoo!, I am unable to get my Yahoo! Security Key verified.   Once I am logged into My Yahoo!, I enter my Yahoo! Security Key, wait about 10-20 seconds and get a broken link. I’ve tried different browsers.  I tried Internet Explorer, which is my default browser, and then tried Firefox browser but that doesn’t solve the problem.  Whether I use IE or Firefox, I still get a blank page with some sort of canned error message.  

I have also my firewall and security settings and that doesn’t solve the problem.  I have concluded that the problem is with Yahoo and not me.

Not being able to immediately access Bill Pay 24/7 like I’m usually able to do sucks!   What really sucks is Yahoo’s apparent lack of customer service or providing the customer a way of resolving this issue.  

I tried finding a number or email address to Yahoo! Customer Service.  Trying to use Yahoo’s help section was like entering a maze filled with a bunch of mirrors.   In desperation, I decided use Google to find a point of contact using the keywords Yahoo! Bill Pay and Checkfree.  Lo and behold, I located an email address that I could send my complaint to.  Thank god for Google!  

I have to admit that Yahoo responded fairly quickly.  Unfortunately, the response was unacceptable.   Yahoo’s email response was to research the issue and “be in contact with you within three to five days with an update or resolution."  

I’ve done many things online from finding last minute lodging in Egypt to filing for unemployment online.   I went online and found lodging in Egypt on the same day I am about to depart from the United States.  This was a positive customer experience.   I went online to file unemployment in the state of Texas.   Filing for unemployment in and of itself isn’t necessarily a positive experience, but being able to do so easily and quickly was very positive.    

I consider myself a sophisticated online customer.  I understand things happen.   What I have experienced the past several days is unacceptable.  I have been a very unhappy Yahoo! Customer.  I don’t know what the h**l is going on and spent precious hours trying to find out who or what to contact.

    

I have had more help using Google than Yahoo’s “resources.”   I found the Yahoo! Answer section using Google.

There is nothing to Yahoo! About dealing with this situation.



Regards,



JM