Why have some of the big retail companies stopped caring?

Question

From experience ive found some of the big retail companies couldn't care less about there customers.

Why is this?

Have they got so big they think they are untouchable?

What is your experience?(have a grumble or pay a compliment)

Who do you rate?who don't you rate?

Answer 1

all companies are cheep n e more all they want is ur money...they dont really care bout customers just how to impress them and make them buy there products so0o they can rip us off=(......ik sad sad world n e more

Answer 2

You question is too broad or general. Are you speaking of any specific retailer?

Answer 3

I have to agree, they never cared in the first place, it's all about the money.

Answer 4

Have they ever cared? We are just a means to make a profit for them.

Answer 5

The big retail companies never truely cared. It is all an illusion created by the marketing and public relations departments.