Why is Telecom not interested in sorting out my excrutiatingly slow broadband speed!?

Question

We are in a new house in Riverstone Upper Hutt. We had BB installed. Very slow BB speed. No upload speed. Have reported this multiple times. Get told today by the Xtra help(less) person that he suggests we cancel our subscription and go somewhere else because there is nothing more that can be done for us!! Nice! Telecom are totally uninterested. Anyone else also having these problems?

Answer 1

probably not enough people have complained for them to do anything about it yet.  good luck!

Answer 2

you like me have brought a house to far from the exchange.Their technology is so slow and they wont up grade.If you can afford it go satellite with orcon

Answer 3

My family in NZ uses them too - they have had NOTHING but problems.  If I was you I would find another ISP.