Why is the rena xp3 filter sooo "bad" in my turtle tank?

Question

ok, i got a rena xp3 filter for my 50 gallon tank. I have a 3 inch red eared slider, i know they are extremely messy sooo thats why i got the filter. I set it up, and it is running accuratly, but it does a horrrrrrrrrrible job filtering the water!!! I thought the rena xp3 was the best canister filter out there so i am wondering why it only filters half of my tank, and the other half is still filled with food, waste, etc. My tank only has one turtle and no fish ( that live there anyways..) and the rena xp3 is designed for heavily stocked 100 gallon aquariums, so i am wondering why it is soo weak, that it is not powerful enough to filter my whole tank!???I only have 40 gallons of water in it!! What should i do, i lost the receipt, so i cant return the filter, and now i am cleaning the tank much more often then i did before with my $25 filter. What a rip off!!!!!!!

Answer 1

First go to where you bought it and explain..that it is not working right. You may have not tweaked something just right and maybe if they work with you and you guys brainstorm together on  the issues and they may agree you got a defective one. Just be cool. Because it should work great. If they do nothing but give you a hard time then write or call the manufacture and tell them it is defective and approx when you bought it. You might be suprised how people will help to keep your business now days.

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