Will BT[ or Talk, Talk ] cut tree branches hitting my phone line?

Question

Our phone line is on the top level of three flats and is knocked about by a tall tree in a garden. it is a Talk, Talk set up. Does this cause any problem and who cuts such tree branches & who pays for this?

Answer 1

BT will tell you (or whoever it is that owns the tree) to get the tree pruned. They won't replace a line until the problem is cleared otherwise it will just happen again.

Answer 2

BTown the cable and are responsible for maintaining it. You could ask them to have a look at it. It would be up to them to decide on any action to take.