Will my telephone call be free?

Question

I wish to call my insurance provider and the number for customer services is an 0870 number however the number for new customers is a freephone 0800 number.

If I call the 0800 number and they pass me to customer services is the call still free?

Answer 1

Yes, they will foot the bill, if they charge you ater diverting you, you can claim back the difference in your next bill

Answer 2

If you call the 0800 number from a landline then yes it'll be free. However mobile phones usually charge a premium for any numbers beginning 08. In my opinion the whole 08 number range is a bit of a scam.

If you want to try and find a real landline number for companies that only give out 08 numbers, try www.saynoto0870.com - they have a database of the real numbers for many companies and the cost saving can be huge. For example many providers charge around 8-10p per min for 0870 which adds up if they leave you on hold.

Answer 3

It should be,,,,,,,, but remember this is also a way they can make money. You don't really think that company's are that useless that they need to keep you on hold for as long as they do????

Answer 4

0800 is free if called from a land line

even if they transfer you it is free

if calling from a mobile you will most likely be charged at your chosen tariff rate

hope this helps

Answer 5

YES

0800 are always free

Answer 6

If they transfer you to the 0870 number, there may be a charge, or they might tell you to ring the other number.  However, there may be an alternative number to the one on your insurance paperwork.  There is a website where you can type in the name or number of the company you want to ring, and it will search its database to find landline and/or freefone number instead.  The website is called http://www.saynoto0870.co.uk .  Check it out and see what you think.

Answer 7

yes if they put you through no if you call it yourself

Answer 8

Theorectically Yes, but I would ask them on the phone before being transfered just to be sure.

Answer 9

0870 numbers are chargeable, 0800 are free,m even if they pass you to another department