Windows xp virus??????

Question

was using my hp pavilion f1723 desktop and i got a e mail to confirm i bought virgin flight tickets but i didnt buy any, it had a file in it, i wanted to open it but it could have had a virus but what if they found out my card number and was using it so i opened it but it had a virus, i had avg 7.5 i was scanning and putting it in the vault but wasnt working so i tried healing that wasnt doing anything either. i downloaded avg 8.0 and it said it needed to do a system reboot so i turned off the desktop and turned it back on but it had a blue screen and then after a while leaving it on, the screen was filled with words i couldent read all of it but it said (windows encountered an system error, windows has shut down to protect internel components.kernel spy trap) it is windows xp please help!

Answer 1

Restart your PC in safe mode with networking

http://www.pchell.com/support/safemode.s...

Download, install and run a full scan with Malwarebytes

http://www.malwarebytes.org

Run a full scan with Micro Trend House Call

http://housecall.trendmicro.com/

After the scans, restart the PC and update your anti-virus, remember to only have one anti-virus installed on your PC

http://www.avast.com/eng/download-avast-...  [Free, if you do not have one]

Answer 2

here must help only trainend technician. Remove the HDD and scan for viruses. And then, restore system files.