Windows xp virus?????

Question

i was using my hp pavilion f1723 desktop and i got a e mail to confirm i bought virgin flight tickets but i didnt buy any, it had a file in it, i wanted to open it but it could have had a virus but what if they found out my card number and was using it so i opened it but it had a virus, i had avg 7.5 i was scanning and putting it in the vault but wasnt working so i tried healing that wasnt doing anything either. i downloaded avg 8.0 and it said it needed to do a system reboot so i turned off the desktop and turned it back on but it had a blue screen and then after a while leaving it on, the screen was filled with words i couldent read all of it but it said (windows encountered an system error, windows has shut down to protect internel components.kernel spy trap) it is windows xp please help!

Answer 1

This sort of worked for me. I just restored my computer back to an earlier date, before I downloaded the virus.

Just go to "accessories," then "system tools," and finally "system restore."

The virus will still be there, but it kind of minimizes the spam and adware that it creates.

Answer 2

Could be a problem with device drivers, hardware or software. This  problem can be solved by uninstalling new softwares, updating device drivers and making minor configuration changes . From http://fixit.in/bluescreenofdeath.html . You can also run a free registry scan using utilities from http://re7.info

Answer 3

Agree with mostly what cotojo said, but you should turn off system restore before you do all the scans. You might be able to  turn off system restore in safe mode - this is where the malware often hide. Once you've gotten rid of everything, then turn system restore back on.

Do start, accessories, system tools, system restore, system restore setting and then tick 'turn off system restore in all drives'. Do the scans and then go back in and turn it back on.

Answer 4

Boot into Safe Mode with networking and download the following:

RogueRemover:

http://www.download.com/RogueRemover/300...

Download, install, update, scan and follow on screen prompts.

Malwarebytes Anti-Malware Removes Antivirus:

http://www.download.com/Malwarebytes-Ant...

Download, install, update and select Full Scan.

Remove all infections that it finds after scan.

Spybot S&D:

http://www.safer-networking.org/en/downl...

Download, install, update and Immunize, then click 'Check for problems' then when complete select all and then 'Fix Checked'

Spyware Doctor Free Basic Edition - Realtime monitoring:

http://pack.google.com/intl/en/pack_inst...

Its free with Google pack, untick all boxes except Spyware Doctor. Download install, update and run.

SUPERAntiSpyware Free Edition:

http://www.download.com/SUPERAntiSpyware...

Download, install, check for updates, then select Scan your Computer, select your drive and select Perform Complete Scan

Lavasoft Virtumonde Remover will find and clean the variants of the Virtumonde (a.k.a Vundo Trojan), that integrate tightly with the operating system, causing some scanners to bluescreen windows

http://www.download.com/Virtumonde-Remov...

If your desktop has changed or icons are missing also use:

Wallpaper Hijacker Removal Tool:

http://www.majorgeeks.com/Wallpaper_Hija...

Note: You should hit all "Repair" buttons even though it may not say "Found!" This will fix a wallpaper hijack everytime if all repair buttons are pressed.

Scan online with Housecall:

http://housecall.trendmicro.com

or  BitDefender;

http://www.bitdefender.com/scan8/ie.html

Finally download trial of Windows Live OneCare and Scan:

http://onecare.live.com

Answer 5

Can you restart your PC in safe mode with networking

http://www.pchell.com/support/safemode.s...

If so, download, install and run a full scan with Malwarebytes

http://www.malwarebytes.org

Run a full scan with Micro Trend House Call

http://housecall.trendmicro.com/

After the scans, restart the PC and update your anti-virus, remember to only have one anti-virus installed on your PC

http://www.avast.com/eng/download-avast-...  [Free, if you do not have one]