Withdrew $220 and recieved 2/5 of a $20?

Question

I went to Umpqua Bank's ATM machine in Columbia State Historic Park on Saturday and decided to withdraw $220. When the machine pushed out the bills, it kept 3/5 of a 20 dollar bill. So, I got $200 and 2/5 of a 20 dollar bill. What do I do about this? I'm thinking I must wait till Monday when the bank is open and show them the receipt and ask them to review the security camera on the machine. I put the torn piece of the bill into the camera's view. So, I have the receipt, my girlfriend as a witness, and hopefully, video evidence of it. I should get a whole $20, right?

Answer 1

Yeah, you can try to get your 20 back, but I doubt they'll actually go through all the trouble of reviewing the security tape just for 20 bucks. Good luck though.

Answer 2

I'd say you handled the situation pretty well.  Made sure that you showed the camera the partial $20 and kept your receipt.  Also, if the $20 was partially eaten by the machine, chances are the remains will still be there or there machine will be jammed up and they will be well aware that there is a problem.

The bank is not out any money.  I used to work at a bank and we separated any "mutilated" money we came across from our regular cash and returned it to the federal reserve.

Best of luck to you.  I hope they treat you well and you get your $20 back.