Question:

Wrong price for faulty goods

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My till receipt says £15 but my card receipt says 15p. It turns out the goods are secondhand and faulty.

Can I demand a replacement?

Can the trader demand the rest of the 15 quid?

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5 ANSWERS


  1. English law requires that goods may not be sold in a faulty condition, unless they are clearly sold as such.

    Thus, if you buy something new in less than perfect condition, you may demand an exchange or refund. Likewise, if the goods are perfect, and you merely have changed your mind, you are legally not entitled to any refund, and in this circumstance it would be at the discretion of the vendor, though he would not be compelled to exchange or refund.

    If you paid by card they normally refund the card account, rather than pay you cash.

    As for incorrect billing - honest mistaked are excusable and the person or company who makes a mistake is entitled to rectify it to their satisfaction, and a person who benefits from an error ought to point it out. Refer to recent case of a Manchester woman whose bank account was mistakenly credited with thousands of pounds. She spent it, and is now sewing mailbags in Her Majesty's accommodation.


  2. 15p...just keep smiling. Think of what you could get for them on Ebay lol

  3. if you only actually paid 15p .. then just forget it   Are you a thieving scoundrel    

  4. forget it for 15p.

  5. Faulty is faulty - in British law, you don't actually need a receipt, despite what many people think. Just ask for a refund or replacement, it's up to the retailer to prove you didn't buy it from them, rather than vice - versa.

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