Yahoo! 360?

Question

I keep trying to get to Yahoo! 360 to change my pic but every time I try to go there is says "error page not found". What's going on? Anyone else having this problem?

Answer 1

UPDATE:

I understand what you mean, but it doesn't sound like you've gone through all the possibilities that I've listed. So, investigate and try everything first (particularly regarding your firewall), then you can blame Yahoo if nothing helps your situation.

______________________________________...

FIRST, consider all the possibilities listed below.

- Clear your browser's cache and cookies.

- Check your firewalls & other security settings to make sure they aren't blocking the page.

- If you've had any change in your ISP service (like AT&T Yahoo or Verizon) that was connected to a 360 account, then the change can cause you to lose access. People lose 360 spaces when they switch ISP providers sometimes. It happens because the 360 space was created on the e-mail address the ISP provided, rather than a Yahoo account created & controlled by the user.

You should be able to do the following, when you've activated your 360:

- LOG OUT of all Yahoo services

- Go to http://360.yahoo.com

- Click the teeny tiny "Sign-in" link on the upper left of the page. After signing in, the page refreshes and you should click on the teeny tiny "Yahoo 360 Home" link on the upper right of the page to get into the 360 space.

NOTE: Make sure that you are using the Yahoo ID that was used to create your 360 space. The usual methods of accessing 360 are no longer working - i.e. via the Yahoo Toolbar and Y!Messenger (with the exception of the Y!360 plug in on version 8.1).

**************************************...

Now, if you've determined that the above possibilities don''t apply to you or don't work, then you only have five choices:

1) Try setting up or logging into your 360 space on another computer on a different network - library, your friend's computer...whatever.

2) Contact CUSTOMER CARE by clicking the Customer Care button at the bottom of this web page: http://help.yahoo.com/l/us/yahoo/edit/re...  and ask them why the 360 part of your Yahoo account is inaccessible, then wait for their response. Although, this is customer service, so you may need to contact them a few times to get a response.  When dealing with customer service, sometimes it's necessary to be persistent. You can also call 1-866-562-7219, 1-408-349-1572, 1-408-349-3300

Hours: 8a-5p M-F (Pacific).

3) Start a new 360 space by creating a new Yahoo account. Log out of all Yahoo services. Go to any Yahoo sign-in page and clicking "Sign Up" on the lower right side (http://mail.yahoo.com , is preferred). Then, once you've created a new account, go to http://360.yahoo.com and start creating your new 360 space from there. Click the BIG YELLOW "Get Started" BUTTON on the far right section of that page!

4) Wait to see if Y!360 transitioning to another social networking platform in the second half of 2008 will help your situation. Read more about that here: http://blog.360.yahoo.com/product_360 .

5) Give up on Yahoo! 360 and use another social networking service.

Good luck!