You Asking For Money When Your Website States...

Question

Nickname: penny_langle Password: ae5d9
Yesterday I sent you the request below this message. Your website states "Ask a question. Let our Experts solve your problem FOR FREE".
Today I received an email from you stating "We wanted to find out if you still need a solution for the Standard Televisions Problem you posted on FixYa yesterday. In case you do, we'd like to offer you our Premium Assistance Plan I see this would cost me $9.99 so your advice is NOT FOR FREE as your website clearly states.
Yes I do still need an answer to my question. Regrettably I am not in a financial position to pay $9.99 to have it answered.
I am extremely disappointed at your response.
Penny Langley
Hello thereWould you be able to tell me what the Contrast Ratio for the Sony Trinitron 26” TV Model No. KV-A2512U?If you can help me or direct me to where I could get that information I would be so grateful.My insurance company are trying to fob me off with a very inferior Matsui with a very low Contrast Ratio.Thanks in anticipation and kind regardsPennyUK