ZUNE!!!!!!!!!!!Pissing me off?

Question

I requested a repair by zune.net and contact customer support by phone.

They have not sent me a box to ship it in yet!

I called 7 days ago and this is really pissing me off.!!!!!!!!!!!!!

I broke the screen. LCD Screen. They won't send me an email or anytjing.

Its aggravating

What do I do now.?

Do i call again or what?

And when I called the first time, it said it was brining a box over when I didnt even give my information or address or anything!

It is weird.

Answer 1

Call again and ask to speak to a manager.  Then tell them your situation.

If you REALLY get stuck, call Microsoft corporate offices and ask to speak to Bill Gates.  They will not really connect you to him, but you can usually get to a Top-Priority Support system.  

This is a customer support section that deals with high-profile or super upset customers (like people who blog about bad experiences, write in to newspapers about their problems, etc.)

Good luck!