we have a problem with the color ribbon and the print quality, monocolor is OK.
I think the sync of the 4/5c ribbon does not work properly, so we get parts of the printed card in black or sometimes in any color. Sometimes we get the message "OUT OF RIBBON", but is is new with only 10 cards printed.
The firmware and the driver have been updated yesterday and the printer has been cleaned and still has perhaps problems with the sensors???
Can we test or check the sensors ?
Thank you for your reply !
kind regards
Felix
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