Zoom malfunction

Question

When I turn the camera on - it automatically zooms all the way in. If I push the Zoom out button on the back of the camera - and then let go - it zooms all the way in again. The button on the top only holds the Zoom-in position. When I let go of the top button it zooms all the way in again. When I push the top Zoom button to zoom in, the izoom image on the display disappears.I reset the camera to factory specifications, but it didn't help.victor handycam