Zune Repair Submitted?

Question

I requested a repair!!!!!!

and it said that they will send me an email shortly.

it has been 7 days no and i never recieved a d**n email!

I have been wanting this zune fixed for over 6 months now and they will never come and give me a box to ship it in to them!

I gave the correct email address. I am not stupid!

But this is making me mad!

I do not understand this.!

Answer 1

Give them a call

Assistance by phone seven days a week:

1-877-GET-ZUNE (1-877-438-9863)

TTY (hearing impaired) 1-800-801-1189

Hours of operation (daily):

9:00 a.m. to 1:00 a.m. EST

6:00 a.m. to 10:00 p.m. PST

Answer 2

Did you request it online or did you call them? I would call them and explain that you put in a request and see how they will resolve this.

Zune Customer Support is only available by telephone. Use the following telephone numbers to contact Zune Customer Support: • (877) GET-ZUNE or [phone]

• TTY: [phone]

• From outside North America: [phone]

Zune Customer Support hours of operation are 06:00 to 22:00 Pacific Time, every day. This includes holidays.