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The k***s don't need to be loosened. The spindle does. Unsrew and pull off the k***s. pull out the spindle that the screws were screwed onto. The spindle is in two pieces screwed together in the middle. unscrew half turn and s***w everything back togehter and retry. I still doen.t work repeat until it works. If yu are not successful the copper/brass pij spring may be out of position in the lock. If yes then take it to a good hardware store where somewone camn help reattach.
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