£267 Disconnection broadband/phone charge from BT?

Question

Has anyone else had similar problems? do you have any advise?

Answer 1

If you are moving, you can take your service with you without paying any extra..leastways that's what they told me...

Answer 2

Just for disconnection, tell them to whistle for it, they only have to insert a small blank fuse in the main distribution frame takes about 2 seconds (ex BT engineer)            stewpot is right if your contract has'nt run out

Answer 3

That's what you owe for the service they provided you with, advice is pay what you owe.

Answer 4

I rang up in January & asked to be disconnected but I was told my contract ended in May & they charged me something similair so after working it out I decided it would be cheaper to carry on paying for the service even though I'm not using it anymore

Answer 5

I haven't come accross this, but if you signed a contract with BT, they may well be able to bill you for the remaining contractual months, if you cancel early. I advise you to read the full contract clauses on the document you signed.

Answer 6

they should not be charging this much to disconnect your phone unless you had a contract which you are trying to break earlier than the contracted time.

It only cost us £125 to get it connected

Answer 7

they are the biggest con artist i know, we got screwed on installation an with engineer charging callout and they sent the wrong equiptment which i paid for and the engineer said they will change it for the correct stuff and when the correct stuff came the engineer fee charged again for him to say our equiptment couldnt connect to broadband this was two weeks after paying for line rental and broadband we couldn't use i can't wait for my contract to run out in 3 months and get with a better provider!